8 ways to use social media to build customer relationships

Social media is an incredibly powerful tool for businesses today. It has also created expectations among consumers when it comes to factors such as speed of response – for example, those businesses that don’t respond to messages on social media experience a 15% increase in churn. If you’re looking to optimise social media to build better customer relationships then there are some simple ways to do it.

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An update from Facebook's F8 Conference - What's coming up?

Facebook recently held its annual F8 conference in California. As the biggest social media giant in the world any public announcement that Facebook makes is to be treated as key thanks to the impact this could potentially have on any business that relies on social for customer engagement. So, what is coming up in the world of Facebook in the foreseeable future?

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Pro tips to using Social Media as part of your Online Marketing Strategy

Social media has become an integral component in online marketing for any business seriously committed to generating results. It is an incredibly powerful platform that can influence hearts and minds, from swaying opinion to significantly increasing conversion volumes. If you’re using social media as part of your online marketing strategy then these are our top tips for getting it right.

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Could the future of Facebook marketing be through Messenger instead of the News Feed?

Big moves are taking place over at Facebook. With changes to the way that content is displayed in the News Feed, the social media behemoth has made it clear that it’s now prioritising user experience over the companies that are trying to use the platform for marketing purposes. It’s a big shift for Facebook and one that many people are understandably nervous about. But if the key to Facebook marketing is no longer the News Feed, could Messenger become the place to be instead?

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Could Facebook’s messaging merger change the future of direct marketing?

By January 2018, it was recorded that WhatsApp had 1.5 billion users worldwide, with 60 billion messages being sent on the platform every single day. When the company was founded in 2009 by Jam Koum, data privacy was a founding principle, and part of what made the free messaging platform so popular. In 2014, WhatApp was sold for $19 billion to Facebook, who assured that this principle of data protection would be continued.

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What do you need to know about Twitter's new layout?

As one of the most popular social media platforms in the world, Twitter is under pressure to constantly evolve. Keeping up with the needs of business and individual users, as well as competing with the features offered by other platforms, such as Facebook, is a constant challenge. This year, you may already have noticed that there are differences when logging in to Twitter. It’s these changes that represent what Twitter is doing to try to stay ahead of the social media curve.

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5 social media predictions paving the way this year

Social media is fast moving and constantly evolving. The trends and ideas that dominated in 2017 and across last year are already making way for new practices and insights. Now that we’re at the start of 2019 there are some key social media predictions that could significantly change the social media landscape this year.

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Google Plus breaches mean closure… but new enterprise features for businesses!

There have been rumours about Google+ coming to an untimely end for a couple of years now. Low usage of the consumer version of the platform was thought to be the nail in its coffin but in the end this has come in the form of a security breach. On October 8th, Google announced that the consumer version of its social network would be shutting down as of August next year.

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What recent changes have there been to Twitter and how does this affect marketing?

Last month Twitter introduced changes to its API that mean that third party apps like Tweetbot are not going to be as useful as they once were. The new API makes life more difficult for those using third party apps, restricting what those apps can do while at the same time introducing a four figure charge for access to the new APIs. But what do these changes mean for businesses and how is this likely to affect marketing practices?

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The complementary relationship between social media and SEO

Social media and SEO have evolved something of a symbiotic relationship that is well worth exploring for most businesses. Although the secrets of Google’s algorithm are so closely guarded that it’s unlikely we’ll ever know for sure how social media impacts on SEO rankings, it’s clear that it does have some influence. However, social media doesn’t necessarily boost SEO in the way that many people think, or assume, that it does.

Social media and SEO

Social media can have an influence on your SEO levels in a number of different ways, including:

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